Frequently Asked Questions
What is Brielle's High Fashion Closet?
Brielle's High Fashion Closet is an online fashion store offering stylish and high-quality clothing for young girls. We focus on unique designs, quality materials, and a delightful shopping experience.
How can I place an order?
To place an order, simply browse our collection on our website, add your desired items to the cart, and follow the checkout process. You will receive a confirmation email once your order is complete.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, Shopify Payments and Shop Pay for installments.
How long will it take to receive my order?
Our processing time is 2-3 business days. Shipping typically takes 3-5 business days. For pre-order items, please allow 6-8 weeks for delivery.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status
What is your return policy?
We offer in-store credit for returns. Custom items are not eligible for returns. Please refer to our return policy for more information.
How do I return an item?
To return an item, please contact our customer service team at returns@bhfcloset.com with your order number and the reason for the return. We will provide instructions on how to proceed.
How do I care for my BHFC clothing?
Each item comes with specific care instructions on the label. Generally, we recommend gentle machine washing in cold water and laying flat to dry to preserve the quality of the garments.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website and are delivered via email.
How can I stay updated on new arrivals and promotions?
You can stay updated by signing up for our newsletter on our website. Follow us on social media for the latest news, promotions, and exclusive offers.
How can I contact customer service?
For any inquiries, please contact us at info@bhfcloset.com. Our customer service team is available Monday through Friday, from 9 AM to 5 PM CST.
How can I become an influencer for BHFC Boutique?
We love collaborating with influencers! If you are interested in working with us, please reach out to us at info@bhfcloset.com with your social media handles and a brief introduction.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at info@bhfcloset.com with your order number and photos of the issue. We will work to resolve the problem as quickly as possible.